Safe & Trusted

Btw789 Privacy Policy

Your personal information is of the utmost importance to us. Here we transparently explain how we collect, store, and protect your data.

Last updated: January 2026
Your Data — Our Responsibility
btw789 takes your privacy seriously. Our 6 core commitments:
SSL Encryption

All your data is protected with 256-bit SSL encryption. Third parties have no way of accessing your information.

Data never sold

Your personal information is never sold to third parties. We do not work with any data brokers.

Secure Data Storage

Your data is stored on secure servers. Regular security audits ensure all information remains properly protected.

Minimal Data Collection

Only the data necessary to provide our services is collected. No unnecessary information is requested.

Right to Deletion

You can request deletion of your data at any time. We will complete the request within the designated timeframe.

Notice of Policy Changes

If there are any changes to the Privacy Policy, we will notify you in advance. No surprises — full transparency is our commitment.

1 Introduction & Applicability

Btw789 is a trusted online gaming platform for members in Bangladesh. By registering, playing games, or using any of our services, you are considered to have accepted this privacy policy. Please read it in full to understand how your information is handled.

We believe privacy is a fundamental right. The core purpose of btw789's privacy policy is to keep your personal information completely safe and to maintain your trust. We never use your information without your consent.

This privacy policy applies to: the btw789.bar website, the mobile app (if available), and all btw789 digital services. If you use our services, all terms of this policy apply to you.

Important Information

This privacy policy was last updated in January 2026. We will notify members before any changes are made.

2 What Information We Collect

Btw789 only collects information that is necessary. We receive data in three ways: what you provide directly, what is collected automatically as you use our services, and what comes from third-party verification services.

Information provided directly by you:

  • Mobile number and username (at the time of registration)
  • Full name and date of birth (for identity verification)
  • Bank account or mobile banking number (bKash/Nagad/Rocket — for transactions)
  • National ID or passport details (for KYC verification)

Automatically collected information:

  • IP address and device type
  • Browser type and operating system
  • Site access time, page view history
  • Cookie and local storage data (for session management)
  • Game play history and betting activity
Please Note

We never store your password, card number, or PIN. This information is transmitted in fully encrypted form and is not readable by us.

3 Purpose of Data Use

Btw789 uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary, and we maintain full transparency in every instance.

  • To register and manage your account
  • To process deposit and withdrawal transactions
  • To verify identity (KYC) and confirm age
  • To prevent fraud and money laundering
  • To provide customer support
  • To send bonuses and promotions (subject to your consent)
  • To improve service quality and fix bugs
  • To fulfil legal obligations
  • To ensure responsible gaming
Marketing Communications

We only send you promotional messages when you have given your consent. You can withdraw that consent at any time by contacting our support team.

4 Data Sharing & Third Parties

Btw789 never sells your information. In certain limited cases, we may share restricted data with trusted partners, and strict agreements ensure they use it solely for the specified purpose.

Situations where data may be shared:

  • Payment processors (bKash, Nagad, Rocket) — to complete transactions
  • Identity verification service — to complete the KYC process
  • Game software providers — to operate game services
  • Law enforcement agencies — to fulfil legal obligations
  • Cybersecurity partner — to prevent fraud

All our third-party partners operate under strict data protection agreements. They are never permitted to use your information for their own commercial purposes.

Legal Requirements

In the case of a court order or official legal demand, btw789 is required to provide information in accordance with applicable law. In such cases, we will make every effort to notify you as much as legally permitted.

5 Cookies & Tracking Technology

Btw789 uses cookies to enhance user experience and maintain service quality. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential Cookies: For login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics cookies: To review site usage — without any personal information.
  • Security cookies: To detect fraud and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to not function properly.

6 Data Retention Period

Btw789 does not retain your information longer than necessary. A specific retention period is defined for each type of data.

  • Account information: retained for the duration the account is active, and up to 5 years after closure.
  • Transaction records: up to 7 years as required by law.
  • KYC documents: 5 years from the date of verification.
  • Game history: active retention for up to 2 years.
  • Support contacts: 3 years after issue resolution.
  • Log files and IP data: 90 days.

Once the retention period expires, your data is automatically and securely deleted or anonymized. This process is verified through regular audits.

7 Your Rights

As a btw789 member, you have full control over your own data. We always respect these rights.

  • Right of Access: You can find out exactly what information we hold about you.
  • Right to Correction: You may request corrections to any inaccurate or outdated information.
  • Right to Deletion: You may request deletion of your data under specific conditions.
  • Right to Portability: You can request a copy of your data in a specified format.
  • Right to Restrict Processing: You may request to restrict the processing of your data under certain circumstances.
  • Right to Object: You may object to your data being used for marketing purposes.

To exercise these rights, please contact our support team. We typically respond to requests within 7 to 14 business days.

Request Verification

Before processing any request related to your data, we will verify your identity. This is done to protect your security.

8 Security Measures

Btw789 follows the highest industry security standards to protect your information. Our technical team monitors system security around the clock, 24 hours a day.

  • All data transmissions are encrypted using TLS 1.3 protocol.
  • Database secured with AES-256 encryption.
  • Two-factor authentication (2FA) available for added security.
  • Regular penetration testing and vulnerability scanning.
  • Suspicious login activity is automatically detected and blocked.
  • Data is backed up daily across multiple secure locations.

That said, no system is 100% secure. We ask that you stay vigilant too — never share your password with anyone, and report anything suspicious to us immediately.

9 Privacy of Children & Minors

Btw789 strictly does not serve anyone under 18. We do not collect any information from minors. If a minor registers and we become aware of it, the account will be immediately closed and all data permanently deleted.

If you are aware of a minor using btw789, please notify our support team. Ensuring responsible gaming is our top priority.

10 Policy Changes & Contact

Btw789 may update this privacy policy when necessary. We will post a notice on the site before any significant changes and may also send a message to your registered mobile number. You can check the last updated date at the top of this page to see when changes were made.

Continued use of the site after an update constitutes acceptance of the revised policy. We recommend checking this page regularly.

For any privacy-related questions or requests, please reach out to our support team:

[email protected]

Frequently Asked Questions

Never. btw789 does not sell your personal information to any third party. This is the most fundamental promise of our Privacy Policy.

Yes, you can request deletion of your data at any time. However, certain information may need to be retained for a specified period due to legal obligations. Contact our support team and we will walk you through the details.

We store your mobile banking number for transaction purposes, but we never store your PIN, password, or card number. All payment information is processed in encrypted form.

After account closure, certain information may be retained for up to 5–7 years to meet legal requirements, after which it is permanently deleted. Marketing data is deleted immediately.

A notice will be posted on the site before any significant changes. You can check the "Last Updated" date at the top of the page to stay informed. We recommend reviewing this page regularly.
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Play safe, join btw789

Your information is fully secure. Register now and enjoy gaming on a platform you can trust.

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